1. Introduction

Nulov LLC ("we", "us", "our") operates the Nulov dating application. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By using Nulov, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information: email address, display name, date of birth, password (hashed)
• Profile information: photos, bio, age, city, orientation, relationship style, interests
• Communications: messages sent through the platform
• Payment information: processed by a PCI-DSS compliant payment processor — we never store card numbers

2.2 Information Collected Automatically

• Device information: browser type, operating system
• Usage data: pages visited, features used, timestamps
• Location: approximate location derived from IP address or GPS (with permission)
• Log data: IP address, access times, referring URLs

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To show you relevant profiles based on location and preferences
• To process payments and manage subscriptions
• To send service-related communications (verification, security alerts)
• To enforce our Terms of Service and Community Guidelines
• To detect and prevent fraud and abuse

4. How We Share Your Information

4.1 With Other Users

Your profile information (name, photos, bio, orientation, interests) is visible to other users. Your exact location is never shared — only approximate distance.

4.2 Service Providers

We share data with trusted third parties who assist in operating our Service, including AWS (hosting), Cloudflare (content delivery), and a PCI-DSS compliant payment processor. These providers are bound by confidentiality agreements.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect the rights and safety of our users or the public.

4.4 We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

• Passwords are hashed using bcrypt — we never store plaintext passwords
• Access tokens are stored in memory only (not localStorage)
• Refresh tokens are stored as httpOnly cookies inaccessible to JavaScript
• All data transmitted over HTTPS/TLS encryption
• Location coordinates are encrypted at rest
• Payment data handled by a PCI-DSS compliant payment processor — never stored on our servers

6. Data Retention

We retain your data for as long as your account is active. Upon account deletion, your personal data is removed within 30 days, except where retention is required by law.

7. Your Rights

• Access: Request a copy of your personal data
• Correction: Update inaccurate information via your profile settings
• Deletion: Request account and data deletion by contacting support@nulovapp.com
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing emails at any time

8. Cookies

We use a single httpOnly cookie for authentication (refresh token). We do not use advertising or tracking cookies. We do not use Google Analytics or similar tracking tools.

9. Children's Privacy

Nulov is strictly for users 18 years of age and older. We do not knowingly collect data from anyone under 18. If we discover a user is underage, we will immediately delete their account and data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or in-app notification. Continued use of the Service after changes constitutes acceptance.

11. Contact Us

Nulov LLC · 5900 Balcones Drive Ste 100, Austin, TX 78731
Privacy inquiries: legal@nulovapp.com
Support: support@nulovapp.com